Dispatch Control confirms shifts with your officers automatically by WhatsApp, rings the ones who don't reply, and alerts your control room the moment a shift is at risk. Everything is recorded in a clear audit trail.
Most control rooms still find out a shift is uncovered when the client rings to say nobody has turned up.
Someone has to message or ring every officer before every shift, then remember who replied and who didn't.
When an officer doesn't confirm, you want to know in time to find cover, not when the site is already empty.
When a client asks "who was told what, and when?", the answer is scattered across phones and notebooks.
Four officers, four shifts. See the confirmations, the chase calls and the escalation, and what your control room sees. This is a demo with a fictional security firm and made-up officers.
Example control room view for tomorrow's shifts.
The demo plays by itself the first time you scroll here. Choose "Play it yourself" to take the actions: confirm on the phone, then handle the escalation as the control room.
Built around your rota and your rules, not a one-size-fits-all system.
Your rota format, timings, sites and who needs to be told when something goes wrong.
A WhatsApp reminder the day before, then a confirmation request ahead of the shift, with the site name and postcode.
Officers who don't reply get a phone call and can press 1 to confirm. No answer means an escalation.
It sees exactly which shifts need a person, takes them over and records what it did.
Typical extras, agreed in your quote: rota import from your spreadsheet, officer arrival checks by photo, and a secure sign-in for control room staff. It does one job well: making sure shifts are confirmed and gaps are escalated. It is not a full workforce-management platform.
Smaller team, or just want a WhatsApp assistant? See WhatsApp Assistant, from £1,500.
"From" price. After we understand your rota and your sites, we send a customised quote. Deposit before we build, balance on handover. WhatsApp and phone call charges are billed separately, only for actual use. Optional Monthly Support is available from £100 a month.
We agree this with you. Typically your existing rota spreadsheet is sent in and checked, so you keep working the way you do today. We confirm the exact method in your quote.
They get a phone call and can press 1 to confirm. If they still haven't confirmed, the shift is escalated and your control room is alerted so they can arrange cover.
Yes. Control room staff can handle problems from the dashboard, for example replacing an officer, and every change is recorded in the audit trail.
Names and mobile numbers are handled under UK GDPR. We put a data processing agreement in place with you, and agree how long records and any photos are kept.
No. It sits alongside your rota and does one job: confirming shifts and escalating gaps. If your office keeps its own rota system, we can list the changes made in the dashboard so they can be copied across.
WhatsApp and phone call usage is billed separately, only for what's used. Optional Monthly Support starts from £100 a month. We'll explain what to expect for your size of operation when we quote.
It depends on your rota and the setup you need, and some steps, like WhatsApp business verification, are outside our control. We give you a realistic timeline in your quote.
Book a free 15-minute demo call. We'll show you how it would work with your rota and your control room.
Book a Free Demo Call